Current Vacancies

Customer Relations Officer

  • Branch Caboolture
  • Tenure Permanent Full Time
  • Closing May 4, 2022

Taipan is a privately owned company specialising in the supply of hydraulic components to the industrial hydraulics and mining industry throughout Australia. Taipan’s commitment to its work force, customer service, great products and competitive pricing is a powerful combination in outperforming the competition.
There are awesome benefits to working at Taipan! We live and breathe our values which creates a fantastic company culture and a great place to work. Our team is fun to work with, self-motivated, coachable and are determined to be role model leaders.

We have a dedicated Training Team to ensure you have all the skills you need to succeed at Taipan and beyond. We always aim to promote from within, so wherever you start, you can have an exciting career path ahead of you, if you really embrace our values and dedicate yourself.

Demand for our products and services means we currently have an opening for a Customer Relations Officer at our Caboolture branch. The role offers the opportunity to work with a great team in an awesome growing company, with career development potential.

The role involves:

  • Work alongside the Customer Relations Officer Supervisor
  • Promote open and regular communication with Customer Relations Officers Team
  • Answer Inbound telephone sales/general enquiries
  • Attend and participate in ongoing Taipan Training
  • Action orders in the Sales Inbox
  • Translate and data entry of sales quotes for existing customers
  • Translate and data entry of sales orders
  • Manage and process COD customer payments
  • Use a collaborative and open approach to resolving customer issues/complaints
  • Refer new customer enquiries to the Customer Relations Manager
  • Source products externally when required
  • Ensure open communication
  • Maintain and update company databases
  • Comply with Occupational Health & Safety Regulations
  • Monitor and report on own activity
  • Maintain customer backorders
  • Achieve agreed Key Performance Indicators (KPI’s) set by the National Sales Manager
  • Other duties as requested by Taipan Management

To be successful you’ll need some or all of the following:

  • Hose and fittings product knowledge desirable, but not a requirement
  • Excellent customer service skills
  • Good problem solving skills
  • Excellent communication skills
  • Effective time management
  • Advanced Excel skills desirable, but not a requirement
  • Valid full driver’s license
  • Information and communication technology (ICT) literate

Plus the ability to demonstrate and work along the following values:

  • Fun to work with
  • Self-motivated
  • Honest
  • Hard working
  • Profit conscious
  • Customer focused (Internal and external)
  • Good communicator
  • Presentable

Applications for this position close May 4, 2022

Application for: Customer Relations Officer

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