Current Vacancies

Customer Relations Specialist

  • Branch Caboolture
  • Tenure Permanent Full Time
  • Closing April 13, 2022

Taipan is a privately owned company specialising in the supply of hydraulic components to the industrial hydraulics and mining industry throughout Australia. Taipan’s commitment to its work force, customer service, great products and competitive pricing is a powerful combination in outperforming the competition.
There are awesome benefits to working at Taipan! We live and breathe our values which creates a fantastic company culture and a great place to work. Our team is fun to work with, self-motivated, coachable and are determined to be role model leaders.

We have a dedicated Training Team to ensure you have all the skills you need to succeed at Taipan and beyond. We always aim to promote from within, so wherever you start, you can have an exciting career path ahead of you, if you really embrace our values and dedicate yourself.

Demand for our products and services means we currently have an opening for a Customer Relations Specialist at our Caboolture branch. Working within our Customer Service Team, the role offers the opportunity to work with a great team in an awesome growing company, with career development potential.

The role involves:

  • Work alongside the Customer Relations Manager
  • Answer Inbound telephone sales/technical enquiries
  • Refer new customer enquiries to the Customer Relations Manager
  • Develop, manage and maintain solid relationships with customers & key accounts
  • Be the main point of contact between Key Accounts and other internal team members
  • Translate and data entry of sales quotes for existing customers
  • Translate and data entry of sales orders
  • Action orders in the Sales Inbox
  • Source products externally as required
  • Periodically visit agreed Taipan Key Customers
  • Use strategic planning to develop a thorough understanding of Taipan customers’ needs and requirements offering customized solutions
  • Use a collaborative and open approach to resolving customer issues/complaints
  • Maintain regular contact to provide effective and interactive customer relationship management
  • Ensure open communication
  • Update customer records in company databases
  • Attend & participate in scheduled meetings and training as required
  • Achieve agreed Key Performance Indicators (KPI’s) set by the Customer Relations Manager
  • Liase with counter sales/walk in customers
  • Comply with Occupational Health and Safety Regulations

Other duties as requested by Taipan management

To be successful you’ll need some or all of the following:

  • Hose and fittings product knowledge desirable
  • Knowledge of hydraulic industry applications desirable
  • Parts Interpreter experience desirable
  • Customer service skills and salesmanship
  • Communication skills
  • Valid full driver’s license
  • Information and communication technology (ICT) literate

Plus the ability to demonstrate and work along the following values:

  • Fun to work with
  • Self-motivated
  • Honest
  • Hard working
  • Profit conscious
  • Customer focused (Internal and external)
  • Good communicator
  • Presentable

Applications for this position close April 13, 2022

Application for: Customer Relations Specialist

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