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What is great customer service and what sets great businesses apart from good businesses? We thought we’d kick 2021 into gear with some tips on what constitutes great customer service. Not being experts of the field experience ourselves, we headed to a place we could...
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Somewhere over the Christmas break there is usually a bit of time to sit at your desk with no interruptions and reflect, ask yourself a...
Last month, Rob introduced Key Performance Indicators or KPI’s and which KPI’s to measure. Let’s round out our mini-series with a few ideas on what...
Last month our accountant Robert Pitt kicked off a mini series to help us all stay on top of our businesses. Rob covered the first...
With everything that’s going on, I’m not sure where our business is sitting. Are we ok or are we off track? I decided to seek...
How about we come clean with our business model. What is it that’s going through our heads when we walk through the office door each...
Seven and a half years into their expansion of Archerfield, we asked Taipan Managing Director, Allan Sandilands, how it all began. (more…)
The home truths about warranties and as a partner with Taipan, what you can do to get it right. You might think we at...
The world is heating up, the pollution is killing the Earth, Covid’s killing the people, they are cutting all the forests to the ground and...
Nothing surer than this pandemic coming to an end. What’s even better for the Australian public than knowing they can head back to the beach,...
Have you ever wanted to pretend you are someone you are not. Maybe you wanted to be a pilot, but you wound up in Hydraulics....