QUALITY ASSURANCE POLICY

Our Promise to You

Taipan is an experienced and reliable distributor of Hydraulic hoses and fittings across Australia.

Our Quality Management Systems assist us in managing our processes in a way that guarantees consistency for quality products and services.

Our mission as a company, is to build a base of raving fans by delivering outstanding customer experiences. To achieve this, Taipan is continually monitoring and improving our processes to ensure we are following best practices and exceeding customer expectations.

Our quality objectives are listed in section 4.1 of our Quality Manual, available on our QMS. Taipan aims to achieve these objectives as a collective unit, as well as continuously reviewing and improving them to ensure they are still relevant and align with Taipan’s strategic direction.

What Quality Means To Us

• Ongoing commitment to meet and exceed customer expectations
• Prompt and professional communication
• Following all processes and procedures to ensure consistent results
• Adhering to and evolving with industry and product regulations
• Prioritising customer satisfaction
• Ethical and respectful relationships and partnerships with all stakeholders
• Sourcing the highest quality of products that meet Taipan’s standards

Our Commitment

Quality is everyone’s responsibility; each employee is held personally accountable for the quality of work they produce. Taipan is committed to providing superior quality products and services to support our customers and their needs.

This commitment is backed by our skilled and knowledgeable team who share the same values of customer service. It is demonstrated through Taipan’s detailed policies and procedures that are implemented and enforced by our dedicated Management Team, who oversee our operations to ensure that our customers are receiving quality products and service every time.

This Quality Policy reinforces Taipan’s commitment to quality and our compliance with ISO 9001:2015.