ISO 9001 Certification

What is ISO Certification & What Does it Mean for Our Customers?

As of September 2024, we have earned our ISO 9001 Certification, which is fancy talk for “we’re now officially awesome at managing stuff, staying efficient, and delivering top-notch customer service.”

According to the Citation Group’s website, this is the official definition:

ISO 9001 Certification shows that a company or organisation is certified to the internationally recognised Quality Management System (QMS) standard. ISO 9001 is designed to accelerate business performance, instil a sense of continual improvement and strategic decision-making that improves on the quality of your products and/or services, and helps to guarantee improved customer satisfaction.

Citation Group | https://citationgroup.com.au/iso-9001/

Benefits of ISO 9001 include:

• Increased customer trust and satisfaction
• Robust quality control processes
• Cost savings and productivity improvements
• A culture of continuous improvement
• Helps you as our customers to tender for Government contracts

 
Our new certification means you can expect even more amazing service and efficiency from us.
 
Check out our badge of honour (sorry, but we’re gonna flash this bad boy any chance we get):

Have questions or want to know more about the process? Hit up our ISO guru Claudia on (07) 5428 1211, she’d love to hear from you!