What is great customer service and what sets great businesses apart from good businesses? We thought we’d kick 2021 into gear with some tips on what constitutes great customer service. Not being experts of the field experience ourselves, we headed to a place we could...
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Somewhere over the Christmas break there is usually a bit of time to sit at your desk with no interruptions and reflect, ask yourself a...
Last month, Rob introduced Key Performance Indicators or KPI’s and which KPI’s to measure. Let’s round out our mini-series with a few ideas on what...
Last month our accountant Robert Pitt kicked off a mini series to help us all stay on top of our businesses. Rob covered the first...
How about we come clean with our business model. What is it that’s going through our heads when we walk through the office door each...
Nothing surer than this pandemic coming to an end. What’s even better for the Australian public than knowing they can head back to the beach,...
Have you ever wanted to pretend you are someone you are not. Maybe you wanted to be a pilot, but you wound up in Hydraulics....
MAKING IT EASY TO FIND THE RIGHT FIT If you have a look around the hydraulic hose industry or any industry for that matter, there...
ARE CUSTOMERS MORE IMPORTANT THAN MONEY? For all the years I was in a van, customers were definitely more important than money. If I received...
THERE ARE PLENTY OF COMPANIES SPRUIKING ABOUT THE NEED TO USE A “MATCHED SYSTEM" BUT WHAT EXACTLY IS SO IMPORTANT, LET’S FACE IT, A HOSE...
ARE HOSES ON THEIR WAY OUT? Gee that’s a good question. Sometimes it’s scary when someone mentions new technology and then casually explains how we...